🔒 Privacy Policy

Effective Date: 25 May 2026  |  MakaanWale  |  makaanwale.com.au

Effective: 25 May 2026 Jurisdiction: Victoria, Australia Compliant with: Australian Privacy Act 1988 Contact: bookings@makaanwale.com.au

MakaanWale ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and your rights under the Australian Privacy Act 1988.

1. Information We Collect
Name & Contact — Your name, phone number, and email address
Location — Suburb/city preferences or property location
Listing details — Room descriptions, photos, pricing, availability
Enquiry details — Budget, move-in date, preferences you submit
Communications — Messages sent to us via WhatsApp, email, or web forms
Usage data — Pages visited, browser type (via standard web analytics)
2. How We Use Your Information
Match hosts and tenants based on preferences
Contact you regarding your listing or enquiry
Verify information you've provided
Improve our platform and services
Send service-related updates (not marketing, unless opted in)
Comply with legal obligations
3. What We Never Do
Sell your personal data to third parties
Share your information without your consent (except as required by law)
Use your data for unsolicited marketing without opt-in
Store payment card details — we don't process payments directly
4. Sharing Your Information

When a host and tenant are matched, we share contact details (name, phone, email) with each other to facilitate the introduction. Both parties consent to this at the time of submission. We may also share data if required by Australian law or court order.

5. Data Storage & Security

Your data is stored securely via Formspree (form submissions) and Google services. We use industry-standard security measures. While we take reasonable precautions, no system is 100% secure — please contact us immediately if you suspect any unauthorised access.

6. Cookies & Analytics

Our website may use basic analytics (e.g. page views) to improve the user experience. We do not use advertising cookies or track you across other websites. You can disable cookies in your browser settings at any time.

7. Your Rights
Access — Request a copy of your personal data we hold
Correction — Ask us to correct inaccurate information
Deletion — Request removal of your data (subject to legal obligations)
Opt-out — Unsubscribe from any marketing communications at any time

To exercise any of these rights, email us at bookings@makaanwale.com.au. We will respond within 30 days.

8. Children's Privacy

MakaanWale is not intended for anyone under the age of 18. We do not knowingly collect data from minors. If you believe we have collected data from a minor, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party sites (e.g. WhatsApp, Facebook, Instagram, Google Forms). We are not responsible for the privacy practices of those sites. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of MakaanWale after changes constitutes acceptance.

11. Contact Us
📧Email: bookings@makaanwale.com.au
💬WhatsApp: +61 482 023 664
🌐Website: makaanwale.com.au

For privacy complaints not resolved by us, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Advertising

MakaanWale may display advertisements from third-party businesses (e.g. migration agents, insurance providers, local businesses). These are clearly labelled as sponsored content.

We do not share your personal data with advertisers
We do not use your data to serve targeted ads
Advertisers do not have access to your enquiry or listing details

Last Updated: 25 May 2026  |  Terms & Conditions  |  bookings@makaanwale.com.au