📋 Terms & Conditions

Effective Date: 25 May 2026  |  Version 1.0  |  Governed by Victorian Law, Australia

Effective: 25 May 2026 Last Updated: 25 May 2026 Jurisdiction: Victoria, Australia Contact: bookings@makaanwale.com.au

By using MakaanWale, you agree to these Terms & Conditions. If you do not agree, please do not use our service.

📑 Contents

  1. General Terms (All Users)
  2. Tenant Terms
  3. Host Terms
  4. Contact & Disputes
  5. Definitions
Section 1 — General Terms (All Users)

1.1 What is MakaanWale?

MakaanWale is an introduction service only. We connect hosts with tenants — we do not arrange tenancies, manage properties, collect rent, or guarantee outcomes.

✅Connect hosts with tenants
✅Verify basic information
✅Facilitate introductions and provide contact details
❌Arrange tenancies or manage properties
❌Collect rent, bonds, or sign agreements
❌Guarantee tenants, hosts, or outcomes
❌Provide legal advice or manage disputes

1.2 Our Role

MakaanWale acts as an intermediary only. Once we introduce you, you handle all negotiations, agreements, and disputes directly.

1.3 Fees

→Tenants pay: FREE one-time introduction fee (after booking confirmed)
→Hosts pay: FREE one-time fee after first confirmed booking
→Payment is non-refundable once an introduction has been made
→If no booking within 30 days: refund minus 10% admin fee

1.4 Your Responsibilities

You are responsible for all information you provide. All information must be true, accurate, and not misleading. Photos must be owned by you or used with permission. False information may result in listing removal, account ban, or referral to authorities.

1.5 Prohibited Conduct

❌Provide false or misleading information
❌Harass, abuse, or threaten other users
❌Discriminate based on race, religion, gender, or disability
❌Engage in fraud, scams, or illegal activity
❌Share someone's private information without consent
❌Spam or send unsolicited messages
❌Impersonate another person or business

Violation may result in immediate account termination and possible legal action.

1.6 Limitation of Liability

MakaanWale is not responsible for the quality of listings, accuracy of information, host/tenant behaviour, property condition, financial losses, personal injury, or disputes between parties. In no event shall MakaanWale be liable for more than the amount you paid for the service.

1.7 Governing Law

These terms are governed by the laws of Victoria, Australia. Disputes are handled in Victorian courts, compliant with Australian Consumer Law and the Estate Agents Act 1980.

Section 2 — Tenant Terms

2.1 Your Responsibilities as a Tenant

✅Negotiate terms directly with the host
✅Sign an agreement directly with the host
✅Pay rent on time and follow house rules
✅Maintain the property and be respectful
✅Resolve disputes directly with the host

2.2 Verification

We verify basic information only. You are responsible for independently checking host credibility, viewing the property before booking, and making your own decision.

2.3 No Guarantee

❌We do not guarantee the host will respond or the room will be available
❌We do not guarantee information is 100% accurate
❌We do not guarantee the property is safe, clean, or legally compliant

2.4 Disputes

Try to resolve disputes directly with the host first. MakaanWale can mediate but cannot force refunds, arbitrate, or make binding decisions. If unresolved, you may pursue VCAT (Victorian Civil and Administrative Tribunal) or small claims.

Section 3 — Host Terms

3.1 Your Responsibilities as a Host

✅Provide a safe, accurate, and legal listing
✅Negotiate and sign agreements directly with tenants
✅Comply with Victorian tenancy laws and building codes
✅Respond to enquiries and honour your commitments

3.2 Listing Requirements

Your listing must include an accurate description, minimum 3 high-quality photos, clear pricing, lease length, house rules, and dietary preferences. The property must be legal, safe, clean, and available as stated.

3.3 No Guarantee

❌We do not guarantee a tenant will apply, book, or move in
❌We do not guarantee tenants will pay or respect the property
❌We do not guarantee tenants will stay the full term

3.4 Disputes

Resolve disputes directly with the tenant. Document all communications. MakaanWale can mediate but cannot force decisions. If unresolved, pursue VCAT or small claims court.

Section 4 — Contact & Disputes
📧Email: bookings@makaanwale.com.au
💬WhatsApp: +61 482 023 664
🌐Website: makaanwale.com.au

We respond to complaints within 3 business days. We investigate and provide resolution where possible, but cannot force refunds, arbitrate disputes, or settle financial claims between users.

Section 5 — Definitions
→Tenant — Person looking for accommodation
→Host — Person offering accommodation
→Listing — Room/property details posted on MakaanWale
→Booking — Confirmed match and agreement
→Introduction — When we provide contact details to both parties
→Introduction Fee — One-time payment for the connection service

Last Updated: 25 May 2026  |  Version 1.0  |  Questions: bookings@makaanwale.com.au